betpor Privacy Policy

1 About This Privacy Policy

This Privacy Policy ("Policy") is issued by betpor ("betpor", "we", "us", "our") and applies to all personal data collected, processed, stored, or otherwise handled by betpor in connection with the operation of the betpor online gaming and sports betting platform, accessible at betpor.site and any related digital properties operated by betpor.

By registering an account with betpor, accessing the betpor platform, or using any betpor service, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the betpor platform.

This Policy should be read alongside betpor's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and betpor's Terms & Conditions on the subject of personal data, this Policy prevails.

2 Personal Data We Collect

betpor collects personal data from you in the following categories. We collect only the data that is necessary for the specified purposes and do not engage in excessive or speculative data collection.

betpor does not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or biometric data) unless expressly required by applicable law for identity verification purposes.

3 How betpor Uses Your Personal Data

betpor uses your personal data for the following specific, documented purposes:

• Account Registration & Management: To create and administer your betpor account, verify your identity, process your age verification (21+), and manage your login credentials securely.
• Payment Processing: To process deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT, and to process your withdrawal requests in PKR.
• Service Delivery: To operate the betpor platform, including making sports betting markets, casino games, live casino tables, and slot titles available to your account.
• Regulatory Compliance: To satisfy betpor's obligations under its international gaming licence, including anti-money laundering (AML) screening, Know Your Customer (KYC) verification, and responsible gaming compliance.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, account abuse, bonus exploitation, and any breach of betpor's Terms & Conditions.
• Responsible Gaming: To monitor player activity for signs of problem gambling and to implement self-set responsible gaming controls including deposit limits and self-exclusion.
• Customer Support: To respond to your enquiries, resolve complaints, and maintain records of communications for quality assurance purposes.
• Marketing Communications: Where you have provided explicit opt-in consent, to send you information about betpor promotions, new games, PSL betting markets, and bonus offers via your preferred communication channel.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve betpor's platform performance, user experience, and game selection.

4 Legal Basis for Processing

Every instance of personal data processing at betpor is grounded in at least one of the following recognised legal bases:

• Contractual Necessity: Processing required to fulfil betpor's contractual obligations to you — including account management, game access, payment processing, and customer support — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with betpor's regulatory obligations — including KYC verification, AML screening, age verification (21+), and responsible gaming record-keeping — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, abuse detection, and aggregated analytics is carried out on the basis of betpor's legitimate business interests, balanced against your rights and interests.
• Consent: Processing for marketing communications is carried out solely on the basis of your explicit, freely given, and specific consent. You may withdraw this consent at any time without detriment to your betpor account access.

5 Cookies & Tracking Technologies

betpor uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you access betpor. betpor uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the betpor platform to function — including session management, login authentication, and security tokens. These cannot be disabled without rendering core platform functions inoperable.
• Functional Cookies: Used to remember your preferences — such as language settings, preferred game category, and responsible gaming settings — to personalise your betpor experience.
• Analytics Cookies: Used to collect anonymised, aggregated data about how players use the betpor platform, enabling betpor to identify and fix performance issues and improve the user experience.
• Marketing Cookies: Set only where you have provided explicit consent. These enable betpor to deliver relevant promotional content to you within the betpor platform only — betpor does not use third-party advertising networks.

You may control cookie settings through your browser's privacy controls. Disabling functional or analytics cookies will not prevent you from using betpor, but may affect the quality of your experience. Disabling strictly necessary cookies may prevent login and core platform access.

6 Sharing Your Personal Data

betpor does not sell or rent your personal data to any third party. betpor may share your personal data with the following categories of recipients, in each case only to the extent necessary for the stated purpose:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT payment infrastructure providers — solely for the purpose of processing your deposits and withdrawals in PKR.
• Identity Verification Providers: Third-party KYC and AML screening services used to verify your identity and age as required under betpor's gaming licence obligations.
• Game Providers: Casino game providers (including live dealer studios) receive the minimum necessary data — typically a session token and account currency — to deliver their games to your betpor account.
• Regulatory & Law Enforcement Authorities: betpor will disclose personal data to relevant authorities where required by law, pursuant to a valid legal order, or where betpor has a reasonable belief of illegal activity.
• Platform Service Providers: Cloud hosting, cybersecurity, customer support software, and analytics service providers acting as data processors on betpor's behalf, bound by data processing agreements.

7 International Data Transfers

As an internationally licensed gaming operator, betpor may transfer your personal data to service providers and infrastructure located in jurisdictions outside Pakistan. In all such cases, betpor ensures that appropriate safeguards are in place to protect your data, including:

• Data processing agreements with all third-party processors incorporating standard contractual clauses.
• Transfer only to jurisdictions with an adequate level of data protection as assessed by betpor's compliance team.
• Encryption of data in transit and at rest for all international transfers.

By using the betpor platform, you acknowledge and consent to the transfer of your personal data to betpor's service providers internationally as described in this Policy. betpor will always maintain appropriate protections regardless of where your data is processed.

8 Data Retention

betpor retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by betpor's legal and regulatory obligations. The following standard retention periods apply:

• Active Account Data: Retained throughout the life of your betpor account and for 5 years following account closure.
• Financial Transaction Records: Retained for 7 years following the transaction date, in accordance with standard financial record-keeping requirements.
• KYC & Identity Verification Records: Retained for 7 years following account closure as required under betpor's gaming licence obligations.
• Customer Support Communications: Retained for 3 years from the date of each interaction.
• Marketing Consent Records: Retained for the duration of your opt-in consent plus 1 year following any withdrawal of consent.
• Self-Exclusion Records: Retained indefinitely to prevent circumvention of self-exclusion through re-registration.

Upon expiry of the applicable retention period, betpor will securely delete or anonymise your personal data in accordance with industry best practices. Where deletion is not possible due to technical constraints, betpor will ensure the data is isolated and protected from further processing.

9 Your Privacy Rights

You have the following rights in respect of your personal data held by betpor. All rights may be exercised by contacting betpor's support team at [email protected]:

• Right of Access: You may request a copy of all personal data betpor holds about you (a Subject Access Request). betpor will respond within 30 days at no charge.
• Right of Rectification: You may request correction of any inaccurate or incomplete personal data betpor holds about you.
• Right of Erasure: You may request deletion of your personal data in certain circumstances — including where the data is no longer necessary for its stated purpose, or where you withdraw consent and no other legal basis applies. Note: certain data must be retained for regulatory compliance and cannot be erased early.
• Right to Restrict Processing: You may request that betpor restrict the processing of your personal data while a dispute or correction request is pending.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format for transfer to another provider where technically feasible.
• Right to Object: You may object at any time to processing of your personal data carried out on the basis of legitimate interests, including any profiling for responsible gaming monitoring.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time via your account settings or by contacting support, without affecting the lawfulness of prior processing.

10 Children & Minors

betpor's platform and services are intended solely for adults aged 21 years and above. betpor does not knowingly collect personal data from individuals below this minimum age. Age verification is conducted at the point of registration and may be re-verified at subsequent stages including withdrawal.

If betpor becomes aware that personal data has been collected from a person below the age of 21, all data relating to that person will be deleted without delay and the associated account will be permanently closed. Any deposits made will be returned to the originating payment method.

If you have concerns that a minor in your household may have accessed or attempted to access the betpor platform, please contact betpor's support team immediately at [email protected]. We take underage access extremely seriously and will respond without delay.

11 Security Measures

betpor implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and betpor's servers.
• AES-256 encryption for personal and financial data stored in betpor's databases.
• Multi-factor authentication options available for betpor account access.
• Automated session timeout for inactive login sessions.
• Continuous intrusion detection and monitoring of betpor's platform infrastructure.
• Regular independent security audits and penetration testing of betpor's systems.
• Strict access controls ensuring only authorised betpor personnel access personal data on a need-to-know basis.

Despite these measures, no internet-based service can guarantee absolute security. You also play a role in protecting your betpor account — please use a strong, unique password and do not share your login credentials with anyone.

In the event of a personal data breach that poses a significant risk to your rights and interests, betpor will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

12 Third-Party Links

The betpor platform may contain references to third-party services — such as JazzCash, EasyPaisa, or game providers — which are operated by parties independent of betpor. This Privacy Policy does not extend to any third-party website, platform, or service. betpor is not responsible for the privacy practices of any third-party operator.

When you interact directly with a third-party service accessed through or in connection with betpor, you are subject to that third party's own privacy policy and data practices. betpor encourages you to review the privacy policies of any third-party services you use in conjunction with betpor.

13 Changes to This Privacy Policy

betpor reserves the right to update or amend this Privacy Policy at any time to reflect changes in betpor's data practices, applicable law, or the services betpor offers. The "Effective Date" displayed at the top of this page will be updated whenever material changes are made.

Where changes to this Policy are material — meaning they significantly affect how betpor uses your personal data or the rights available to you — betpor will provide advance notice via a prominent notice on the betpor platform and, where appropriate, by email to your registered address.

Your continued use of the betpor platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using betpor and contact betpor's support team to request account closure.

14 Contact & Privacy Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or wish to raise a concern about betpor's data handling practices, please contact betpor's Data Privacy team:

• Email: [email protected] — please include "Privacy Request" in your subject line
• Live Chat: Available 24/7 from within your betpor account dashboard
• Response Time: betpor aims to acknowledge all privacy-related enquiries within 2 business hours and resolve them within 30 calendar days

If you are not satisfied with betpor's response to a privacy complaint, you have the right to escalate the matter to betpor's licensing authority's dispute resolution process, details of which are available upon request.